Frequently Asked Question

How do I access my FTP account
Last Updated 6 months ago

Lunaria support secure FTP using Explicit FTP over TLS.
We don't support plain (unencrypted) or anonymous FTP for security reasons.
We recommend Filezilla FTP client. Please use the following settings:
Protocol
: FTP
Host
: ftp.yourdomain.com (please note that as of Jan 2021, this will throw a certificate error that you need to acknowledge. There is an open feature request on cPanel to address this.)
Encryption
: "Require explicit FTP over TLS"
Logon Type
: Ask for Password
user
: your cPanel username
pw
: your cPanel password

If you require sFTP on port 22, you need to do 2 things:

  1. Create a PPK pair in your hosting control panel
  2. Contact support to have your IP address added to our SSH allow-list
All other SSH traffic is via the IP allow-list. Connection attempts from IPs not on the list will trigger an IP block.
If you have any questions, please open a ticket.

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