Welcome to the Support Centre

To streamline support requests and better serve you, we use a support ticket system. Every support request is assigned a unique ticket number that you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Status Page

Please visit and/or subscribe to our status page at:

https://lunarialtd.statuspage.io/

Featured Knowledge Base Articles

Email Problems

My Email has stopped working

Please check our status page for any planned (or unplanned) service interruptions. To get your email working again, we require a few bits and pieces ...

File Transfer

How do I access my FTP account

Lunaria support secure FTP using Explicit FTP over TLS.We don't support plain (unencrypted) or anonymous FTP for security reasons.We recommend ...

Social Media

How do I connect my Wordpress website to my Facebook page

This is a common requirement for our clients so we've created this step-by-step guide. 1. From your Wordpress admin dashboard, install the Feed Them ...

Web Site Problems

Can't see my web site

If you're unable to load your web site https://www.mydomain.com in your browser, please check the following: Can you access the Internet more ...

Welcome to the Support Centre

Status Page

https://lunarialtd.statuspage.io/

Featured Knowledge Base Articles

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